Your main responsibilities will include:

Answering incoming phone calls and emails from customers, providing accurate information about our products, services and pricing.
Taking customer orders by phone, email or in person, ensuring a complete understanding of the customer's needs and prompt, accurate order processing.
Advise and assist customers who come into the store, guiding them in their product selection and answering their questions.
Ensure compliance with service standards: Guarantee that customers receive prompt and accurate responses to their queries, and that problems are resolved in a timely manner.
Delegate tasks effectively: Distribute responsibilities within the team according to individual skills to maximize operational efficiency.
Support the team: Be available to provide assistance in complex situations and solve specific problems by intervening directly.
Train and develop the team: Enhance team members' customer service, communication and problem-solving skills, while fostering their professional development.
Manage customer complaints: Intervene as a last resort to resolve complaints or conflict situations, using your expertise to ease tensions and ensure customer satisfaction.