Key Responsibilities:

1. Guest Check-In and Check-Out:
   • Greet guests warmly and assist with check-in and check-out procedures in a professional and efficient manner.
   • Verify guest information, process payments, and issue room keys.
   • Handle special requests and accommodate guest preferences to ensure a positive stay.
2. Reservation Management:
   • Manage room reservations, including booking, modifying, and canceling reservations as needed.
   • Ensure that room availability and rates are accurately reflected in the hotel’s reservation system.
   • Coordinate with housekeeping and other departments to ensure rooms are prepared and ready for incoming guests.
3. Customer Service:
   • Respond promptly to guest inquiries and requests, providing information about hotel services, amenities, and local attractions.
   • Address and resolve guest complaints or issues with empathy and professionalism.
   • Maintain a high standard of service to ensure guest satisfaction and repeat business.
4. Administrative Duties:
   • Maintain accurate records of guest stays, transactions, and billing information.
   • Prepare and process guest invoices, and handle cash and credit card transactions securely.
   • Perform administrative tasks such as filing, data entry, and updating guest information in the system.
5. Communication and Coordination:
   • Communicate effectively with other hotel departments to coordinate guest services and resolve any issues.
   • Provide information and assistance to guests regarding hotel policies, procedures, and services.
   • Relay important information to guests about hotel events, amenities, or changes in services.
6. Security and Safety:
   • Monitor hotel security and safety, including locking doors and securing guest information.
   • Report any suspicious activity or safety concerns to the appropriate authorities or hotel management.
   • Ensure that guest privacy and confidentiality are maintained at all times.